Returning Goods

How do I retun goods?

Consumers have a legal right of withdrawal. If you have received defective goods or are not satisfied with the delivered product (e.g. item wrong ordered), please contact us first by e-mail. Please be sure to send us the corresponding invoice and item number with your complaint.

After receipt of your message you will receive a processing number for your return. This processing number must be clearly visible on the outside of the return package; so that a possible exchange can be handled immediately. In order to be able to guarantee a deduction-free refund, we require the goods to be returned complete, in perfect condition and, if received, in the undamaged original manufacturer's carton. The manufacturer's carton must not be taped or labeled. Shipments without a corresponding processing number cannot be considered.