Help / FAQ

How do I order in the Onlineshop?

You can browse through the left navigation or search through our Quick Find by product name, product descriptions, and part numbers. By the Advanced Search you can narrow your search to product categories and price ranges.

In the search results you will receive a summary of appropriate hits. If you like to look closer at an item and want more details, please click on the thumbnail. Some articles have about colours and materials, as well as explanatory illustrations.
Our traffic light system gives you information about the availability of the items.

Green = Item available
Yellow = Item available soon
Red = Item not available at the moment
With the button „Buy Now" the displayed item will be added to your cart. You can then continue shopping to add more items or proceed to checkout. Please note our minimum order value of 30,00€!

As a new customer please create a new account. If you already have an account in our OnlineShop, you can simply log in directly by entering your e-mail address and password.

How can I change the numer of items?

In your shopping cart you can change the quantity of one or more articles simultaneously. If you press your Enter button or the button „Update" the newly entered number will be accepted.

How can I remove items from my shopping cart?

If you are in your shopping cart, place a checkmark next to „Remove" and press either Enter or the button „Update".

Can I keep my shopping cart for several days?

When you log out from your account, the contents of your shopping cart will be cached and available again with your next login.

Why is there an account and what are my options here?

To use our OnlineShop, it is necessary to create an account. The account provides a detailed overview of your orders for you. It allows to manage up to 5 different shipping and billing addresses, to change your password and your personal data. The data that you deposit in your account will not be given to third parties, of course. They serve only the execution of orders given by you.

Do you have a minimum order value?

Yes, please note our minimum order value of 30,00€.

Will I receive an order confirmation?

Yes, after your purchase you will receive automatically an e-mail with the summary of your articles and your customer data such as delivery address. If you don't receive a confirmation within 24 hours, please contact us.

What payment methods do you offer?

You can choose between payment by advance bank transfer, PayPal or by VISA- or MASTERCARD.

How does the payment credit card work?

After selecting payment by credit card and confirmation of your order, you'll get automatically to our payment partner Saferpay. Please enter the number of your VISA- or MASTERCARD, the 3-digit security code, expiry date and cardholder's name and click Next. Saferpay only takes a few seconds to check your data, please wait until this is finished. After a successful check, you'll return automatically in our OnlineShop and get a confirmation on screen and by e-mail.

What are your terms and conditions and where can I see them?

You will find our terms and conditions at the foot of every page under the link terms and conditions.

Who can I contact if I have questions?

Don't hesitate contacting us if you have a question. We're happy to help.

How secure is my data?

Of course, we use the latest technology for securing your data. For Hoffmann Speedster your confidence and the protection of your privacy are ranked first. The data that you deposit in your account will not be disclosed to third parties by us, of course. They serve only the execution of orders given by you.

Do you deliver abroad?

We ship our goods only within Europe and to individual non-European countries; we do not ship overseas. For some items and countries the OnlineShop cannot calculate the shipping costs, you will then receive a corresponding offer from us separately as a proforma invoice by e-mail.

How much is the freight?

Our shipping and handling charges depend on weight and size of the ordered goods. You can check the freight cost in your cart.

Which services do you use for the delivery?

Depending on weight, size and delivery address, we deliver by DHL, DPD or carrier. For all these services we absolutely need a telephone number where someone is available daytime for the delivery. If nobody is at home daytime to take the delivery, you can also use another delivery address.
If you're not at home during the delivery, you will receive a notification from DHL / DPD about the arrival of the parcel. The delivery has to be picked up within seven days, otherwise it'll be returned to us.

Can I pick up the goods at your place?

Our store is closed since 01.06.2020 and we operate exclusively as an online-only business.

How do I return goods?

Consumers have a legal right of withdrawal. If you have received defective goods or are not satisfied with the delivered product (e.g. item wrong ordered), please contact us first by e-mail. Please be sure to send us the corresponding invoice and item number with your complaint.

After receipt of your message you will receive a processing number for your return. This processing number must be clearly visible on the outside of the return package; so that a possible exchange can be handled immediately. In order to be able to guarantee a deduction-free refund, we require the goods to be returned complete, in perfect condition and, if received, in the undamaged original manufacturer's carton. The manufacturer's carton must not be taped or labeled. Shipments without a corresponding processing number cannot be considered.

How should I proceed with shipping damage?

All our packages are packed carefully, but you can't exclude shipping damages anyway, so please note:

1) Delivery with visibly damaged packaging

If you receive a visibly damaged package, you need to open it immediately in the presence of the deliverer and check the goods. If the goods are broken, please fill out a damage report with the deliverer and then refuse to accept the damaged shipment. This is the only way the package including the damage report will come back to us and to delivery replacement.

2) Delivery with intact packaging but damaged contents

If you notice, after opening the package, that the goods are damaged, you should immediately lodge a complaint, i.e. within 24 hours after receipt of delivery. Bring the whole parcel, i.e. packaging and all content (including filler) to your local post office and fill in a notification of claim. Please ensure that this notification of claim is made very correctly. Only in this case it is assured that we receive back a copy and the damaged package and that we can deliver a replacement.

Please note the period of the post is just 24 hours! Later complaints will not be accepted by the post and we can't execute a replacement.

In both cases, it is essential that you inform us immediately by e-mail or phone about the damaged delivery Tel: +49 / 2162 / 9326-16